Privacy Policy

Last Updated: September 2026

At Rootit, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

By using the Rootit website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect certain information.

Personal Information

This may include:

• Name
• Mobile number
• Email address
• Delivery address
• Billing address, where applicable
• Order and transaction details
• Information you provide when contacting customer support

Technical Information

When you use our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website usage information
• Date and time of access

2. How We Use Your Information

Rootit may use your information for purposes including:

• Processing and delivering your orders
• Confirming orders and payments
• Contacting you regarding your orders
• Providing customer support
• Responding to your enquiries
• Improving our products and website
• Understanding website usage and customer preferences
• Sending important service-related communications
• Sending promotional offers or updates, where permitted and where you have opted in or otherwise as permitted by applicable law
• Preventing fraudulent or unauthorized activities
• Complying with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Rootit does not normally store your complete debit card, credit card, UPI, or banking credentials on its own servers.

Payment information is handled by the applicable payment gateway according to its privacy and security practices.

4. Cookies

Rootit may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Keep the website functioning properly
• Remember preferences
• Understand how visitors use our website
• Improve website performance
• Provide relevant website features

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

Rootit does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Delivery and logistics partners
• Payment gateway providers
• Website hosting and technology providers
• Customer support or service providers
• Analytics and website service providers

Such information will be shared only when reasonably necessary for providing the relevant service or operating our business.

We may also disclose information where required by applicable law, legal process, court order, or government authority.

6. Order and Delivery Information

To successfully deliver your order, Rootit may provide necessary information such as your name, phone number, and delivery address to our delivery or logistics partners.

This information is used only for purposes related to fulfilling and delivering your order.

7. Data Security

Rootit takes reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Rootit is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with your personal information.

9. Marketing Communications

Where permitted by applicable law, Rootit may use your contact information to send information about:

• New products
• Gardening products and offers
• Promotions
• Updates
• Other Rootit-related communications

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us.

You will continue to receive essential communications relating to your orders and transactions where necessary.

10. Data Retention

Rootit retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

11. Children's Privacy

Rootit does not knowingly collect personal information from children without appropriate consent.

Our website and products are intended to be used by individuals who can legally enter into transactions under applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

12. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications

To make a privacy-related request, please contact Rootit using the contact details provided below.

13. Changes to This Privacy Policy

Rootit may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.

Any updated Privacy Policy will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the contact details provided on our website.